City University London(伦敦城市大学)

所在地区:英格兰所在城市:LondonTIMES排名:43

这学期有一门课叫practice of management，教授Clive Holtham 毕业于牛津大学，教龄丰富，曾被评选为全英最佳20名教师之一，是个很严肃认真又很绅士彬彬有礼的英国老头。每一节课他都会请来一位speaker给我们分享他们的职场经验并着重围绕一个实践主题展开讨论。好老师上课自然有自己的一套办法，怕同学们上课不够认真，于是每堂课的课堂笔记成了下课后24小时内必交的作业，但不计入成绩。于是从某种程度上每个speaker的演讲成了我听写英语的练习，高兴的是至今每一位speaker的英文都很好没有口音，毕竟都是经常上BBC的名人。

第一位speaker是Tom Llube 他是Cass校友，有丰富的咨询投行经验(曾先后就职于PwC Consulting和Goldman Sachs)。他给我的感觉是特别沉稳，是有啥说啥不矫情down to earth的人。

我的课堂笔记：

· Context is king

As a manager, you should make the context clear and be shared among all your subordinates. Only in this way, your subordinates can understand what are they doing and what is their goal. It is also a good way to motivate people and gather people together. So, sharing context, make it understandable.

Know yourself, know your team

Different people may have different acting style. It is natural and managers should try to deal with it. For instance, some are extravert, while some others may be introvert. Sometimes people are keeping silent in meetings don’t mean they are not listening or thinking, it is just their style of having meetings.

Listening is the key! Listening with your eyes, while hearing with your ears. Make eye contacts and encourage people to speak more.

How to be authentic and give feedback

There are differences between being authentic and being aggressive. Messages may be hard, but the deliver way might not be. The key is to make the message clear.

When it comes to feedback, usually people give feedback because the receiver asked them to. When delivering feedback, remember to follow the American sandwich model, which is ‘positive-negative-positive’. Because there is always something good, so just say it in the beginning.

· When to bring in the experts

Remember high performance culture deliver high performance. So it is crucial to build and maintain a high performance culture. When talking to people, not just your clients, but also your colleagues and subordinates, try to prepare well and be professional.

Within a high performance environment, the only thing you should do is following the process and bringing the experts.

· How to sack people

Try to do this tough task on Thursday morning, not on Friday, not on the end of a day. And the conversation should be short, clear and straightforward.

第二位speaker是Rene Carayol，由于他常年四处做演讲，演讲技巧很好，语言很有魅力。他说了很多自己的成就，很会推销自己。课后我也去approach了他，要到名片，可能会被邀请去下一次的networking event和他做进一步的交流。但实际上，我还是比较上周那位低调沉稳内敛的speaker。这堂课上到现在每次都很有收获，难得100%的speakers public speech都做得如此之好

我的课堂笔记：

1)Selling you into the right organization.

2)Find an academy business if you want to work in a right place.

3)The perfect pitch. How to push yourself forward? The key is competitive advantages. The future is becoming unlikely to predict, this is an opportunity for us.

4)Bring your personality everywhere you go. It’s all about FIT. It’s all about EQ, not IQ. (Big picture, communication skills, passionate)

5)Know your subject; Tell them what you want; it needs a story; with a beginning and an end; make it compelling; make it relevant; humor works; make eye contact; back yourself; bring your personality (Prepare a 90s pitch in advance)

Task:

www.carayol.com/cass

Watching the video (60 companies)

Which company do you want to join? W

hy are you fitting in?

Top 10 Tips:

1) Aim high. Go as high as you can.

2) Back yourself

3) Be Authentic

4) Think values (what is important to them)

5) Ask a supplier (who will tell you the truth, juniors in the organization)

6) Research, research, research

7) Look for excitement

8) Find a sponsor or champion

9) Would you volunteer for this role?

10) Make sure it’s an academy business

My advantages:

1)Courage. I have courage to try new things and talk to Mr. big. It gives me confidence, and feel nature to give public speaks.

2)Networking skills. I think I’m a person easily get along with. I have a lot of friends coming from all around the world, and I’m good at build / maintain these relationship with these people.

3)Persistency and never give up. If I determined to do something, I will definitely get it done and do it well. Moreover, because I’m a marathon runner, persistent running made me a person who has strong perseverance.

90s Pitch:

My name is Tang Chen, currently an MSc student in Cass Business School. Before I came to Cass, I worked for Procter & Gamble China as sales manager, where I learned a lot about how to communicate, how to sell, and how to do business. Now, in London, I’m making friends with people from all over the world, which cultivate my international vision. I think now I’m fully prepared to reenter the career market, and definitely will do better. I’ve done load of research about your company and I’m keen to work for you. Here is my name card. May I also have yours please? I will send you my CV for your further consideration. Thanks very much for your time. See you.

我们亲爱的professor一句一句地把我地90s pitch做了修改，真是感动地想哭，对其认真的态度也很是佩服

I am reading all the reflections but can only comment on a few. Yours was interesting because it had a strong start, but you were way over the number of words.

The words in red below are 55. It is an art to cut it down. You have to be ruthless, which is hard with your own words.

Here is my effort with notes in capitals and blue, and the words I suggest keeping in RED.

My name is Tang Chen,

I'm Tang Chen

currently an MSc student in Cass Business School.

can leave out if event at Cass (and you have mentioned Cass below)

Before I came to Cass, I worked for Procter & Gamble China

Before Cass, I worked for Procter & Gamble China

as sales manager

in sales management

, where I learned a lot about how to communicate, how to sell, and how to do business.

...NEED TO ADD SOMETHING ABOUT QUALITIES>

I SUGGEST YOU INCLUDE THIS

As a marathon runner, I am persistent in business too

NOW YOU NEED SOME WORDS ABOUT COURAGE AND/OR NETWORKING

Now, in London, I’m making friends with people from all over the world, which cultivate my international vision.

THIS IS FAIRLY OBVIOUS

I think now I’m fully prepared to reenter the career market, and definitely will do better.

LEAVE THIS OUT. WOULD JOSE MOURINHO SAY THIS?

I’ve done load of research about your company and I’m keen to work for you.

AGAIN THIS IS OBVIOUS FROM YOUR OTHER WORDS (AND SPEAKING TO HIM)

GIVE HIM SPECIFIC EVIDENCE RATHER THAN SAY YOU DID RESEARCH EG "I LOVED THE XYZ CAMPAIGN"

Here is my name card. May I also have yours please? I will send you my CV for your further consideration. Thanks very much for your time. See you

VERY POLITE. PROBABLY ONLY NEED TO ASK FOR HIS CARD AND IF YOU HAVE ENOUGH WORDS, SOMEONE TO CONTACT IN RECRUITMENT.

看完教授给我的点评之后，我又写了封感谢信给他。能碰到这种这么认真的老师真是福气，当然我自己也很认真地在做笔记和写作业

应该没有其他哪个学校第三学期课有我们这么累吧?6门课，1个全真consulting project，还有一篇毕业论文!但现在看来第三学期的实践才是最有含金量的!我的两门选修，一个digital marketing，一个M&A。两门课的老师都是业界翘楚，都是很认真很认真的教授。

M&A课算是今年最火的课，共开三个大班，一个班近200人，也就是说共600人选了这们课，接近cass研究生总人数的1/2!为什么这么火?教授Scott Moeller 耶鲁大学本科+硕士+MBA，在Morgan Stanley做了12年做到全球董事，在德意志银行DB做到MD，之前还在牛津大学和帝国理工教课，在亚洲欧洲北美都工作过，有扎实的理论基础和丰富的行业经验，在世界M&A是响当当的人物。最最难得的是他很热爱学生，他有英美两国国籍，上课说话速度很慢，下课会和学生在facebook上互动，同时他教课也很认真。这堂课上我们一开始就要考试20分钟，考试内容就是当堂课要讲的case，也就是说要想考好就必须提前预习和看教科书!甚至还有一道题来自上周的financial times，所以还必须随时看报了解行业动态。

下周开始的consulting project是关于英国的social care改革给financial service市场带来的机遇和挑战。PwC伦敦office的partner Stephen会亲自带我们，周一就要去和他会面。这位partner就是我之前一篇博客里有提到的那位，他拥有丰富的consulting经验，之前在麦肯锡做过很多年。本来我们小组不准备做pwc的case的，因为太难，但谁知阴差阳错偏偏最后被分到这个case，也算是和Stephen的缘分不浅吧。项目很有意思要好好做。

我的dissertation是关于social media的，希望通过调查能得到一些我想知道且感兴趣的答案。导师是我们学校management本科部的院长，也是很认真负责的教授。现在越来越讨厌别人说“肯定是怎样怎样”，结论完全是base在自己的personal experience，而没有任何数据和理论支撑。也许这是一年英国教育教给我的最大的财富，不要轻易下结论，除非有详实的数据或理论做支撑。做到有理有据，当然直觉和个人审美也很重要，但这两者不能混为一谈，更不能以其一取代另一。